Refund policy
ANKOUD – Return & Refund Policy
At ANKOUD, we want you to feel confident when shopping for our clothing. Please take a moment to review our return policy below.
Returns
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, clothing items must be:
- Unworn and unused
- Unwashed
- Free from stains, perfume, makeup, or damage
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase
To request a return, please contact us at support@ankoudshop.com.
Refund Policy
Refunds are not allowed.
We do not offer refunds for reasons such as:
- Wrong size
- Change of mind
- Preference or style choice
Instead, eligible items may be exchanged.
Defective, Damaged, or Incorrect Items
If you receive an item that is:
- defective,
- damaged, or
- incorrect,
please contact us immediately at support@ankoudshop.com with photos of the issue.
Once verified, we will provide either:
- a replacement, or
- a full refund (only in cases where the item is defective or you received the wrong product)
This is the only situation in which a refund will be issued.
Exchanges
If you would like a different size or color, you may request an exchange as long as the item meets all return conditions.
The fastest way to complete an exchange is:
- Request a return.
- Once approved and the item is received in acceptable condition,
- Place a new order for the desired item.
Non-Returnable Items
We cannot accept returns for:
- Sale or discounted products
- Gift cards
- Personalized or custom items
- Items showing wear such as makeup, deodorant, perfume, or washing marks
European Union 14-Day Cooling-Off Period
If your order was delivered within the EU, you may cancel or return it within 14 days, without giving a reason.
However, the product must still be:
- unworn,
- unused,
- unwashed,
- with tags attached,
- and in original packaging.
Refunds under this rule apply only if the item is defective, as per ANKOUD’s refund policy.
